Privacy notice

What we collect when you use this site, why we collect it, how long we keep it and what you can ask us to do about it.

1. Who we are

Auto Import GH sells and imports vehicles in Ghana. In this notice “we”, “us” and “our” mean Auto Import GH, Accra, Greater Accra, Ghana. We are the data controller for the personal data described here — the organisation that decides why and how it is used.

Email: [email protected] (general) and [email protected] (sales and WhatsApp follow-up)
Telephone and WhatsApp: +233 20 528 8750 · +233 55 812 3021
Company registration number: to be added once the certificate is issued
Data Protection Commission registration number: application in progress

2. The law we follow

We handle personal data under the Data Protection Act, 2012 (Act 843) and the instructions of Ghana’s Data Protection Commission (DPC). Act 843 requires us to collect only what we need, to be open about why we hold it, to keep it accurate and secure, and to answer your requests. The detail of how we do that is on our data protection page.

3. What we collect

When	What we collect	Why
You send an enquiry or a car request	Name, phone or WhatsApp number, email address, the vehicle or budget you asked about, anything you write in the message, and any photo you choose to upload	To answer you and, if you go ahead, to source the vehicle
You create an account	Name, email address, password (stored only as a one-way hash by our authentication provider), country, optional phone number, your marketing choice, the vehicles you save, and a record of which policy version you accepted and when	To run your account and keep proof that you agreed to our terms
You browse the site	Page address, stock reference of the vehicle you looked at, device type, browser, operating system, referring site and campaign tags, approximate city and country from your network address, how long you stayed, and whether the visit led to an enquiry	To understand which vehicles and pages are useful, and to spot abuse of the forms
You contact us	Your messages, and notes our team makes about the conversation	To keep a record of what was agreed

4. What we deliberately do not keep

No raw IP addresses in the visitor log. We store a salted hash of your network address and browser signature, which lets us count returning visitors without holding the address itself.
No card numbers. This site cannot take a payment. We never ask for card details, mobile-money details or crypto transfers through the website.
No advertising or cross-site tracking cookies. See the cookie notice.
Nothing about your health, religion, politics, ethnicity or other special-category data. Please do not send it to us.

5. Why we are allowed to use it

Under Act 843 we rely on:

Your consent — for the account, for marketing email (only if you tick the box), and for the visitor measurement described above.
Steps needed to answer your enquiry or perform an agreement — sourcing a vehicle, quoting, clearing, delivering.
Our legitimate interest in running a business — keeping the site working, preventing fraud and abuse of the forms, and improving which pages we publish.
A legal obligation — for example keeping commercial records, or responding to a lawful request from a public authority.

6. Who we share it with

We do not sell personal data. We share it only with:

Suppliers and clearing partners — when a quote or a shipment needs the details. Only what is needed for that job.
Our service providers — website hosting and delivery, the database and authentication provider, and the email provider that sends verification and reset links. They act on our instructions.
Professional advisers — lawyers or accountants, where a matter requires it.
Public authorities — where the law requires us to respond.

7. Sending data outside Ghana

Our hosting and database providers store data in data centres outside Ghana (principally the European Union and the United States). Act 843 permits this where the recipient is bound to protect the data to a comparable standard. We use providers that publish their security and data-processing commitments, and we keep our own copies of enquiries in Ghana.

8. How long we keep it

Record	Kept for
Enquiries and car requests that did not lead to a sale	3 years from the last contact, then deleted
Records of a completed sale or import	6 years, to meet accounting and warranty needs
Account details and saved vehicles	Until you delete the account, then removed within 30 days
Visitor measurement (hashed, no IP)	90 days, then deleted automatically
Staff audit trail of changes	2 years
Proof of the policy version you accepted	As long as we hold an account or agreement with you

9. Your rights

Under Act 843 you may ask us to:

tell you what personal data we hold about you and give you a copy;
correct anything that is wrong or out of date;
delete data we no longer have a reason to keep;
stop using your data for marketing, or withdraw consent you gave earlier;
object to a particular use, and be told our reasons if we refuse.

Email [email protected] with “Privacy request” in the subject line. We answer within 30 days and may ask you to confirm your identity first, so that we do not hand your data to someone else. Asking costs nothing.

10. If you are not satisfied

Tell us first — most things are sorted out quickly. If we cannot resolve it, you may complain to the Data Protection Commission of Ghana (the body that supervises Act 843), whose contact details are published at dataprotection.org.gh.

11. Children

Accounts and vehicle enquiries are for people aged 18 and over. We do not knowingly hold data about children. If you believe a child has sent us data, contact us and we will delete it.

12. Changes to this notice

When we change how we handle data we update this page and change the version line at the top. If the change is significant we will tell account holders by email before it takes effect.

Questions about this page, or want a copy in another format? Email [email protected] or call +233 20 528 8750.